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Common queries answered

Frequently asked Questions

We usually ship orders within 1-2 days. The shipping times depend on your location, and on average it takes USPS from 4 to 6 days to deliver your order.

Due to handmade nature of our products we accept returns or exchanges of unworn items within 30 since your purchase.

If you wish to exchange an item due to personal preferences and not due to item being damaged we would have to ask you to pay for the shipping.

You can find more information at our Returns Policy page.

You can change your shipping addresse on My Account page.

You can track the status of your order on My Account page. You will also receive emails whenever status of your order changes.

The best and fastest way would be to use our customer support chat.

Please let us know as soon as possible in our support chat.

We currently ship to the US and Canada only. We will be adding more countries in upcoming months. Please let us know in our support chat what country you are interested in.

Yes, most of the orders shipped as a single envelop.

Still need help?

Get in touch with us

or send us a email at support@crystaljb.com

Free US shipping

On all orders above $35

Free Canada shipping

On all orders above $50

Easy 30 days returns

30 days money back guarantee

100% Secure Checkout

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